Top emerging Technologies in Field Service. With the integration of technology in our lives, businesses are inclining to adopt them at their best to leverage the most potential benefits. The Field Service industry has immensely embraced emerging technologies and succeeded in improving efficiency and accelerating profits. There are almost 20 million field technicians across the globe, and the number is growing stronger with each passing day.
Few technologies such as Artificial Intelligence, Machine Learning, Cognitive Services, and Analytics are becoming mainstream across the field service industry, and their adoption is growing steadily. It has changed the way how technicians work, communicate, and interact with people around them.
Here, we will have a look into the technologies or things revolutionizing the field service industry or expecting to bring a change in the field service industry.
New technologies we look forward to emerging in the Field Service
1. Automation
Businesses are strongly expecting to reindustrialize field service than ever before. For this, automation is the most significant facet that will help them improve productivity. It also aids them to serve the clients in a better way. With the introduction to field service management software, companies can access useful information at any time and from anywhere. Moreover, it lets them manage everything, right from checking the availability of field technicians to scheduling their tasks, confirming the bookings in email or calendar apps to automating invoices and bills.
2. Internet of Things
All the smart devices and appliances we use today stay connected to the internet. With this, companies can ascertain broken devices or the assets that need repair, replacement, and maintenance. With such predictive insights, field services can bring a massive transformation in their work. They can identify and fix the problem even before the customer raises it, solve specific issues before the device fails, and recognize underperforming devices and react swiftly. This benefits not only the customers but also the suppliers.
3. Artificial Intelligence
With IoT, field service industries can identify the problems and quickly solve them. But, Artificial Intelligence is what makes them aware of the problem even before it arises. Many companies have already started implementing AI-based strategies in various aspects. This includes training the technicians, prioritizing the work orders, sending the right technicians to the right job, keeping track of their performance, and even managing the inventory without any troubles. Artificial Intelligence, in the form of Chatbot, helps field service industries to converse and guide customer requests efficiently. The field service operators can thus focus on crucial matters.
4. Data-driven Analytics
With prominent technologies like the Internet of Things and Artificial Intelligence, the field service industry has transformed the way it gets the data and how it acts on it. By obtaining real-time analytics, businesses can ensure quality service and thus achieve excellence. Real-time analytics help gauge the number of jobs finished by the technicians, costs of every job, fuel consumed daily, and more. Monitoring analytics can help field service industries increase their profits as well as enhance the customer retention rate.
5. AR and VR transformations
Deploying AR and VR-enabled devices has helped field services increase their technician’s efficiency, service delivery rate, and customer satisfaction. Moreover, they can have instant access to a complete knowledge base, maintenance history, the right tools to carry for the service, gaining information about the device that needs repair, and much more. Further, the integration of such technologies with CRM software for small business can help technicians and field service operators to keep track of potential clients and their service requests.
The rapid growth in the field service industry will bring challenges for service-centric organizations to meet the changing customer expectations, thus leveraging emerging technologies.